FREQUENTLY ASKED QUESTIONS
Veldskoen quite literally means “Field Shoe” in Afrikaans; one of South Africa’s eleven National Languages. If you find it difficult pronouncing the word “Veldskoen”, you can also call them “Vellies.” The nickname is used by many South African cultures and it seems to roll off the tongue a little easier.
Our Veldskoen shoes are unisex and have a wide fit. Our size guide shows both Male and Female sizing. If you’re unsure about what size to get, consult our size guide, or contact us. We will be happy to put you on the right path and get you the very best fit.
Your Veldskoen may take a week or two of wear to break in and conform to your feet. Once they do, they will be so comfortable, you might see them as an extension to your feet
Our Veldskoen are handmade in an ethical factory by master craftsmen and women in KwaZulu Natal. This region of South Africa is known for its shoe manufacture throughout the world. We visit our factory often and we have a good relationship with the staff there.
Our shoes are made from fully tanned bovine leather, sourced from a handful of local tanneries. We use a full grain reversible suede (1.8/2.0mm) which is a sustainably and ethically harvested, by-product from local the meat industry.
Because we use full grain leathers, finishes may differ slightly between shoes, or areas on a pair of shoes. We love these unique textures and believe they are part of what gives Veldskoen their beautiful character!
We advise using a suede/nubuck cleaning product to clean every once in a while. Our favourite option is Spotless Shoe Cleaner.
Don’t wash your Veldskoen with water. If they do get wet, let them dry in the sun. Scrunch newspaper into balls and stuff inside to hurry the drying process.
Veldskoen are made from 100% genuine African raw hide bovine leather. When we make a pair of shoes, we don’t use composite leather to get a uniform look. All the leather is cut from one hide. That is why, in some cases, there may be a very slight variance, in texture and shade, from one shoe to the other. We love this uniqueness. We call it character!
Yes you can! We recommend getting funky with the colours. Mix, match, and mix again. Create your own style! Click here to add some laces to your cart.
ORDERS AND SHIPPING
Shipping to anywhere in America is FREE for any order over $150, and it takes 7-15 working days for your order to reach you once it has been processed.
For orders under $150, there is a standard delivery fee of $15, and they also take 3-5 working days once your order has been processed.
Cost and delivery time for international deliveries are calculated on a case-by-case basis.
Please drop us an email at support@veldskoens.shop if you have any other delivery queries.
Once your order is on its way, you’ll receive a shipping notification via email. But if you’re having trouble tracking your order, don’t hesitate to contact us.
We only ship on business days, so orders placed on Friday after 11:00am or over the weekend will ship out on Monday. All orders placed with standard shipping take 7-15 business days to arrive.
You will receive a confirmation email with tracking information.
We try to fulfil orders very quickly; that said, please contact us (Monday – Friday, 9am – 5pm) and we’ll find a good solution.